IT Service Desk Technician

We are a fast-growing company looking to hire the right person. We are looking for intelligent, self-starters that are easy going have a good sense of humor are trustworthy and fun. We want people who enjoy technology and enjoy living in Juneau.

We are currently hiring for a Full-Time Service Desk Technician.

The candidate will be involved in all aspects of IT support for all Snowcloud Services clients. The position is responsible for providing first level IT support for customers hardware, software, and network related problems and questions. Responsible for answering customer support lines, generating trouble tickets, working with second and third level support to ensure user problems are addressed. Technical skills and experience are desirable as well as situational awareness in all aspects of the surrounding environment.

In general, you will:

-Receive calls from our clients support and document issues

-Dispatch to client sites in the event of an emergency or a problem that cannot be solved remotely -Perform routine checks on the status of backup systems

-Update and maintain both client-facing and internal documentation

-Research new technologies; provide suggestions for changes and improvements that reduce cost and/or increase productivity and efficiency

-Develop, deploy, and manage IT-related projects as assigned

-Other related duties as assigned

Knowledge & Experience

-At least two years’ experience in IT service

-Ability to use online resources to resolve issues

-Solid experience in Mac and PC support

-A solid grounding in core Office applications (Word, Outlook, etc.)

-Strong troubleshooting methodology -Strong data privacy practices

Interpersonal Skills

-Must be a people-person to get hired here

-Critical thinking skills with problem-solving abilities

-Understanding of business and organizational goals and objectives

-Superior written and oral communication skills

-Excellent documentation skills

-Ability to present ideas in user-friendly language

-Ability to prioritize multiple tasks in entrepreneurial environments

-Ability to build and extend existing client relationships

-Enjoy self-supervision and working in a team-oriented, collaborative environment

*What to Expect

  • You will be fielding calls from our clients at our office in downtown Juneau. Working with other staff at SCS you will be responsible for resolving client problems as you are able and escalating any issues outside of your technical abilities


  • IT service: 2 years (Preferred)
  • Troubleshooting: 1 year (Preferred)
  • IT Service Management: 1 year (Preferred)


Salaries are based entirely on the skills and experience and personality you bring to the team. Generous leave benefits, healthcare, free parking, occasional employer paid lunches, city pool passes, and hockey arena passes.

We really do care a whole lot more about who you are as a human being than we do about where you’ve been and the list of skills on your resume. If you recognize yourself in our description of our excellent and highly aware team, write us a letter and tell us why you think you’d be a perfect fit with us.

Job Type: Full-time

Salary: $38,000.00 to $52,000.00 /year

Benefits offered:

  • Paid time off
  • Health insurance
  • Dental insurance
  • Workplace perks such as food/coffee and flexible work schedules

Apply now

Position: IT Service Desk Technician

Thank you for submitting your application. We will contact you shortly!

Employment Type
Full Time
Beginning of employment
Duration of employment
2 years plus
Information Technology
Job Location
230 S Franklin Street Suite 325, 99801, Juneau, Alaska, US
Working Hours
8:00 am -5:00 pm
Base Salary
$ 38,000 - $ 52,0000
Date posted
January 25, 2019
Valid through
March 1, 2019
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